At Zivaaya, your privacy and data security are of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.zivaaya.com, interact with us, or make a purchase. By using our services, you agree to the practices described in this policy.
1. Scope of This Policy
This policy applies to all users, customers, vendors, and partners interacting with Zivaaya through our website, services, or communications. It is governed by the Information Technology Act, 2000 (India), General Data Protection Regulation (GDPR), and other applicable global data protection laws.
2. Information We Collect
a) Personal Information
We may collect the following details when you interact with us:
- Full Name
- Email Address
- Phone Number
- Shipping and Billing Address
- Login method (Google Sign-In or OTP via Firebase Authentication)
- Payment details (processed securely via Razorpay or other gateways)
We collect this information only when voluntarily submitted by you (e.g., account creation, order placement, or newsletter signup).
b) Technical & Usage Information
Collected automatically when you visit our website:
- IP Address
- Browser type, device type & operating system
- Pages visited, session duration, and referring site
- Device identifiers and interaction logs
This data helps us improve performance, design, and user experience.
3. How We Use Your Information
We use your data for the following purposes:
- To process and fulfill orders
- To verify login or OTP through Firebase
- To send transactional updates, order confirmations, or shipping status
- To respond to inquiries, support requests, or complaints
- To send promotional emails (only if you opt-in)
- To personalize your shopping experience based on browsing behavior
- To analyze site usage through Firebase Analytics and Google Analytics
You can opt out of promotional emails at any time by clicking “unsubscribe” or contacting us.
4. Firebase Services
We use Firebase Authentication to securely log users in via OTP or Google Sign-In.
We also use Firebase Analytics to monitor app/website usage, improve performance, and understand customer behavior.
All Firebase data is handled as per Google’s Privacy Policy and protected under international security standards.
5. Data Security Measures
We take strong precautions to protect your personal data:
- SSL (Secure Socket Layer) encryption on all pages
- Secure data storage on firewalled servers
- Restricted access to admin panels
- Payment info processed directly via PCI-DSS compliant gateways (like Razorpay)
- No sensitive payment data (e.g., card numbers) is stored on our servers
6. Sharing of Information
We do not sell or rent your personal information to third parties.
We only share your data with:
- Payment gateways: for secure transaction processing
- Logistics partners: for shipping & delivery
- Email platforms: for newsletters or updates (only if subscribed)
- Analytics providers: like Google and Firebase for performance insights
All partners are contractually bound to safeguard your data and use it only for authorized purposes.
7. Cookies & Tracking Technologies
We use cookies and similar tracking tools to:
- Remember your preferences
- Keep you logged in
- Understand user behavior for site improvement
- Display personalized offers
You can disable cookies in your browser, though it may affect site functionality.
8. Your Rights & Choices
You have the right to:
- Request access to your stored data
- Update or delete your personal details
- Opt-out of email marketing
- Request complete data deletion (Right to Erasure under GDPR)
To exercise these rights, email us at support@zivaaya.com
9. Children’s Privacy
Zivaaya does not knowingly collect personal data from children under the age of 13.
If we become aware that a child has provided information, we will promptly delete it.
10. Copyright & Intellectual Property
All content on this site (logos, designs, text, images, code) is the exclusive property of Zivaaya and protected under Indian and international copyright laws.
Some images used for design storytelling may be sourced from the internet and are not used for commercial resale.
Reproduction or reuse of our content/products without written permission is strictly prohibited.
11. Jurisdiction
This Privacy Policy shall be governed by the laws of India.
Any disputes will be subject to the exclusive jurisdiction of the courts in [Your City], India.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any major changes will be notified via email or website notice.
Your continued use of the website constitutes your acceptance of the updated policy.
13. Contact Us
For any questions, feedback, or data-related requests, please contact:
📧 support@zivaaya.com
🌐 Website: www.zivaaya.com
