FAQs

Q. I forgot my password. How can I reset it?

Click on “Account” > “Reset Password”
Enter your registered email address
You’ll receive a password reset link in your inbox.

Q. Can I log in without a password?

Yes! We support secure login via Google and Phone OTP using Firebase Auth — no password needed.

Q. Do I need to create an account to place an order?

Yes. Checkout is available only after you sign in. We use OTP (one-time password) login—no passwords to remember.

Q. How do I place an order?

Browse your favorite product, select variant, and click ‘Add to Cart’.
Go to cart, enter shipping details, choose payment method, and click ‘Place Order’.

Q. How will I know if my order is confirmed?

You’ll receive a confirmation email and SMS with your order details.

Q. How do I track my order?

Login > My Account > Orders > Track your order.

Q. Can I modify or cancel my order after placing it?

You can request changes before shipping by contacting support.
After shipment, only exchanges may be possible.

Q. What is the delivery time?

Standard delivery takes 3–6 business days across India.

Q. Do you deliver internationally?

Currently, we only ship within India.

Q. Are there any delivery charges?

Free shipping on all prepaid orders. ₹99 shipping fee applies on COD orders.

Q. What if my package is delayed?

If it takes longer than 7 days, contact us. We’ll assist you promptly.

Q. What payment methods do you accept?

We accept secure payments via Razorpay:
✓ UPI
✓ Debit/Credit Cards
✓ Net Banking
✓ Wallets like Paytm, PhonePe etc.

Q. Do you offer Cash on Delivery (COD)?

COD available in select pincodes. A ₹99 COD fee applies per order.

Q. My payment failed but money got deducted. What now?

It usually auto-refunds within 5–10 business days. Contact us with your transaction ID if not received.

Q. What is your return/exchange policy?

We offer exchanges only within 7 days of delivery for size issues or damage.
Apparel / Suits: Eligible for size exchange or if the item is damaged/defective/wrong. Must be unused, unwashed, unaltered, with all tags and packaging intact.
Fashion Jewellery: For hygiene reasons, jewellery is not eligible for size/style exchanges. We will replace it only if it arrives damaged/defective or you receive the wrong product. Item must be unworn, with its box/pouch and tamper seals intact.

Q. How do I request an exchange?

Email us at support@zivaaya.com with your order ID and reason. We’ll guide you from there.

Q. Do you offer custom colors or sizes?

No. We currently don’t take custom colour or bespoke size requests. Products are available only in the options listed on the product page. If your preferred size/colour is out of stock, please use the “Notify me” option or contact us for restock updates.

If your question isn’t listed here, reach out via:
📧 Email: support@zivaaya.com
⏰ Support Hours: 10 AM – 7 PM (Mon–Sat)